Customer success manager

New York, United States

Description

Customer success manager

Globaledit

New York, NY


globaledit is looking for a passionate client services manager to join our customer success team. We are a leading provider of a powerful SaaS platform that optimizes and accelerates creative production. The company is Private Equity-backed, based in New York City, and has approximately 30 employees. Our Clients include over 60 of the leading fashion brands, retailers, and entertainment companies - including Under Armour, Cole Haan, MTV, L.L. Bean, Showtime, and CBS. We're part of Industrial Color brands, a family of creative production companies. Check out our video: vimeo.com/91347892

We are looking for someone to help us serve some of the world's largest creative production teams by building long-term strategic relationships and maintaining high levels of customer satisfaction. The ideal candidate would have experience in digital photography, asset management, software support or creative production workflow.

RESPONSIBILITIES:

Requirements

Desirable:

Benefits

About globaledit®

globaledit is an innovative SaaS platform that efficiently manages digital photography and video. The software was created to provide a simple, powerful tool to streamline the creative process from capture to distribution, over the web or using the powerful mobile app. Creative companies can work in the cloud-based platform from anywhere and can collaborate to make markups, selects, approvals, and automate workflow. globaledit is used by leading brands across all industries such as Victoria's Secret, Disney, Warner Brothers, New York & Co, Showtime, and NBC Universal.

About Industrial Color Brands

Industrial Color Brands partners with top brands, agencies, and creative professionals providing a full range of essential production services. For over 25 years, Industrial Color Brands has lead the industry by delivering innovative, state-of-the-art digital production and post-production solutions to our clients.

Our group of vertically integrated companies – Industrial Color Studios, Fast Ashleys Studios, Smashbox Studios, Industrial Color, Impact Digital, and globaledit – offers end-to-end services including eCommerce photo studio facilities, photo and video capture, retouching, post-production, and creative workflow solutions. We serve the fashion, retail, advertising, media and entertainment industries worldwide.

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